The Helpdrive Foundation takes your privacy seriously and treats all financial information about any transaction you have with the Foundation as highly confidential. In addition, Helpdrive does not share e-mail addresses or phone numbers of any of our donors or constituents.

The Foundation deeply values all contributions to sustain our mission. To protect the privacy of our donors and their special relationship with Helpdrive, we maintain the following policies:

• We may request personal information online, such as name, address, phone number, email address, and credit card number ONLY for the purposes of accepting donations to The Helpdrive Foundation.
• We will not release or use this information for any other purpose unless we have your consent.
• We do not trade or sell your personal information with other organisations.
• We offer donors the option to be recognised anonymously.
• Donors may request, at any time, to not receive our solicitations.
• Donors may request to not receive certain mailings, such as our newsletter.
• We do not track, collect, or distribute personal information entered by those who visit our website.
• Personal data collected through our website is encrypted using 256-bit AES (Advanced Encryption Standard) technology.
• Personal information stored in The Helpdrive database is protected with a secured login with authentication, assignment of a unique ID to each person with computer access, regular pass code changes, and user IDs are deactivated or terminated as needed.

Hosting and Security Measures

Our hosting data server provides data protection meeting PCI DSS (Payment Card Industry Data Security Standard), encrypted communication via SSL (Secure Sockets Layer) technology, intrusion detection for all devices and network nodes, state-of-the-art firewall infrastructure that detects malicious application attacks, virus protection, network load balancing devices via Citrix, and patch management, security and vulnerability monitoring and tracking, and SQL server attack protection via applications to detect SQL Injection and Cross Site Scripting Attacks.

Donor Rights

To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the not-for-profit organisations and causes they are asked to support, we assure the following:

• To be informed of the foundation's mission, of the way the foundation intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
• Donations contributed will be used to meet the cost of Relief feeding operations of the Org. In case of any excess funds at the end of a relief service, the funds are directed towards feeding the children.
• To be informed of the identity of those serving on the foundation's governing board, and to expect the board to exercise prudent judgment in its responsibilities.
• To have access to the foundation's most recent financial statements.
• To receive appropriate acknowledgment and recognition.
• To be assured that information about their donations is handled with respect and confidentiality.
• To expect that all relationships with individuals representing the foundation to the donor will be professional.
• To be informed whether those seeking donations are volunteers, employees, or hired solicitors.
• To have the opportunity for their names to be deleted from mailing lists that the foundation may intend to share.
• To feel free to ask questions when making a donation and to receive prompt, truthful, and forthright answers.

Donation Refund Policy

Helpdrive follows a reliable refund policy to let our donors feel privileged about their association with us. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. In case of an unlikely event of an erroneous deduction, or if the donor wants to cancel/deduct the donation, The Helpdrive Foundation will respond within 7 working days from receiving the complaint.

The timely refund of the wrongly deduced amount will depend on the type of card used during the transaction. We would require a proof of deduction of the donation amount and a written communication for refund from the donor within two days after donation.

What Information We Collect

We use personal information collected from donors for the purposes of processing payments and communicating with donors about Helpdrive as well as conducting fundraising. This includes name, amount donated, address, telephone number, donor comments, e-mail address, and any other personal information provided to us.

How We Use Your Information

• Distributing receipts and thanking donors for donations.
• Informing donors about upcoming fundraising and other activities of Helpdrive.
• Internal analysis, research, and record-keeping.
• Reporting to applicable government agencies as required by law.
• Surveys, metrics, and other analytical purposes.

Contact Us

Security

We are committed to protecting donor personal information from unauthorised access, alteration, disclosure, or destruction. Among other things, we undertake a range of security practices to secure web access to sensitive data and address security vulnerabilities.

Other Disclosures

We may disclose information when required by law; when needed to protect our rights, privacy, safety, property, donors, or users; and when necessary to enforce our terms of service.

Updates

We may change the Donor Privacy Policy from time to time. Any and all changes will be reflected on this page. Substantive changes may also be announced through the standard mechanisms by which we communicate with our users and community. You should periodically check this page for any changes to the current policy.

Data Retention

We seek to retain donor-related information only as needed to fulfil the purposes described in this policy unless a longer retention period is required by law or regulations. For example, tax laws in the India may require the Foundation to keep contact information and contribution level of donors on file.

Rights

You have certain rights with respect to the information we collect about you. Upon request, we will tell you what information we hold about you and correct any incorrect information. We will also make reasonable efforts to delete your information if you ask us to do so, unless we are otherwise required to keep it.